IT Manager – D-Ploy Deutschland GmbH

Client Management SD/EUS

  • End User Support – all aspects of User Support
  • ITSM Improvent – Defining ServiceNow
  • Process calibration – revising processes on a regular basis and calibrate the ones which are not up to date anymore
  • SLA and KPI monitoring – monitor SLAs and KPIs in the End User Support
  • Management Scorecard – Excel based IT Scorecard
  • User Onboarding & Training – train users on important topics, some based on the outcomings of the Scorecard, some because of the introduction of new apps

Workplace Services

  • Hardware Lifecycle Management – End User Devices Lifecycle management
  • Define Hardware Standards – creation of a Global Hardware Catalog for the EUS organisation
  • Rollouts – Windows 10, O365, Follow me printing
  • Compliance – Data Protection, Compliance for Computer and Mobile Devices
  • Office Moves and relocations – assist with office moves